Welcome to Trader Games Customer Service page. We are committed to providing you with the best possible experience. Here you will find all the information you need to get help and support.

Contact us

For any questions or assistance, our customer service team is at your disposal:

Phone: 09.84.30.52.19
Email: boutique@tradergames.fr
Address: Trader Games 4 Boulevard Voltaire 75011 Paris, France

Customer service opening hours

  Monday - Friday: 10:30 a.m. - 6:30 p.m.
Saturday: 10:30 a.m. - 4:30 p.m.
Sunday and public holidays: Closed

Online assistance

Order Tracking

You can track the status of your order using our online tracking tool. Have your order number ready and go to our order tracking page.

On your order line, click on "Details", then click the link that was generated to track your shipment.

Frequently Asked Questions (FAQ)

Check out our FAQs to find quick answers to your most common questions about orders, payments, shipping, and returns.

Returns and Refunds

Return policy

If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a product refund or exchange, subject to the following conditions:

Items must be returned in perfect condition and in their original packaging.
Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Return Process

Refund period

Once we receive and inspect the returned item, your refund will be processed within 10 business days. You will receive an email confirmation once your refund has been processed.

Guarantee

Product warranty