Privacy

The website tradergames.fr, managed by SARL MANGA MULTIMEDIA, is registered with the National Commission for Information Technology and Civil Liberties (CNIL), ensuring the confidentiality of information provided by customers. Additionally, due to its remote sales contract (VAD) with Crédit Agricole bank, Trader Games is authorized to conduct transactions by phone.

Payment & Security:

For secure credit card payments, your card details are encrypted using the SSL (Secure Socket Layer) protocol and never transmitted in plain text over the network. Payment is made directly to the bank. Tradergames.fr does not have access to these details and does not store them on its servers. Therefore, they are requested for each new transaction on our site.

Paypal payments incur a 4% surcharge on the total amount (item + shipping costs) due to fees applied by this payment platform.

Shipping

Returns & Warranty

All our games and consoles are tested and guaranteed functional. The warranty allows you to exchange the product in case of a problem or to receive a store credit of equivalent value on our site. The warranty is only valid if the game or console has been used under normal conditions. In case of sudden stock shortages, and if an item cannot be shipped, Trader Games commits to refunding your purchase.

GDPR

Your personal information will be retained as long as necessary during the validity of your customer account.

If you wish to access, modify, or delete your personal data, please contact us by email or phone.

You exercise your right to delete your data under the conditions described below;

A longer retention period is allowed or required under a legal or regulatory provision.

During this period, we implement all appropriate means to ensure the confidentiality and security of your personal data, to prevent their damage, deletion, or access by unauthorized third parties.

Access to your personal data is strictly limited to our staff and the delivery service.

We commit not to sell, rent, transfer, or give access to your data to third parties without your prior consent, unless compelled by a legitimate reason (legal obligation, fight against fraud or abuse, exercise of the rights of defense, etc.).

The CNIL requires that data not be used for prospecting purposes more than 3 years after the end of the relationship with the customer, unless agreed otherwise by the client.

In the event that data has been transmitted by a third party, with the client’s prior consent, it should not be kept for more than 3 years from their communication or the last contact with the client.

In accordance with the “Information Technology and Liberties” law of January 6, 1978, as amended, and the European Regulation No. 2016/679/EU of April 27, 2016 (applicable from May 25, 2018), you have the right to access, rectify, port, and delete your data, or limit the processing. You can also, for legitimate reasons, object to the processing of your data.

You can, subject to the provision of valid proof of identity, exercise your rights by contacting our webmaster if necessary. If you do not wish to receive our news and solicitations (by phone, SMS, mail, or email) and invitations, you can let us know by mail.

For further information or complaints, you can contact the National Commission for Information Technology and Civil Liberties (more information on www.cnil.fr).