Shipping & Returns Policy

2020/02/07 Update: Free delivery for any orders more than 200€.

If the total amount of the order is equal or more than 200€, you'll get free delivery (DHL or Colissimo)

The insurance option is not included

If an order is completed before 4pm (Paris time), your order will be shipped on the same day

Shipping

Orders are usually dispatched within 12 to 24 hours after receiving your payment (week-end excepted). They are shipped by postal services with a tracking number. The packages can be dispatched by Chronopost express(inside France only).  Whatever the shipping method may be, we will send you a link to follow your package online.

Shipping costs include packaging charges, as well as shipping charges. Packaging costs are fixed, but the shipping costs may vary depending on the package weight. We would advise you to gather all your orders into one. We will be careful that the package is secured, with protective material, so that your order is protected until it arrives.

Shipping methods :

• DHL Express: if you live inside European Union, you'll get your order by the next working day. If you live outside European Union, you'll get it by 2-3 days. You can choose or not the insurance option.

• International Economy Letter : for packages smaller than 3cm thickness and with lighter than 0.6kg, this method offers a tracking number, but no insurance if the package is lost. Delivery schedules usually vary from 2 to 7 days. Packages are dispatched directly at your home, or to your housekeeper.

• International Colissimo : for every kind of package. This method offers a tracking number, but no insurance if the package is lost. You can pay extra fees to obtain insurance. Delivery schedules are quite fast but remain flexible. The package is usually delivered within 3-5days.

It is also possible to withdraw your order directly at our local store in Paris, so there is not any shipping charges. In this case, we will store your products until you come and get them, for a limited period. 

Our store is located at this address:

4 boulevard Voltaire, 75011 Paris Métro République

From Monday to Saturday, 10h a.m- 7h30 p.m

Please take an I.D with you to withdraw your order, we will not hand your products over to anyone else.

For dematerialized products, it is possible under certain conditions to send you codes by email ou phone. There is no shipping costs.

Returns and warranty

Each and every one of our consoles and accessories are tested when they are bought back. Tradergames.fr guarantees that they are functional and authentic.

Consoles are guaranteed for one month, from the day they are sold.

In any case of dysfunctionment, for a game or an accessory, please contact us without further delays. Be careful that if you are late doing so, the warranty will be over.

Warranty entitles you to exchange a faulty product, or to get an equivalent voucher that you can use on our website.

Warranty is only relevant when the game or the console have been used properly.