Shipping & Returns Policy

Shipping

Orders are usually dispatched within 12 to 24 hours after receiving your payment (week-end excepted). They are shipped by postal services with a tracking number. The packages can be dispatched by Chronopost express(inside France only).  Whatever the shipping method may be, we will send you a link to follow your package online.

Shipping costs include packaging charges, as well as shipping charges. Packaging costs are fixed, but the shipping costs may vary depending on the package weight. We would advise you to gather all your orders into one. We will be careful that the package is secured, with protective material, so that your order is protected until it arrives.

Shipping methods :

• France Letter : for packages smaller than 3cm thickness and with lighter than 3kg, this method offers a tracking number, but no insurance if the package is lost. Delivery schedules usually vary from 2 to 4 days. Packages are dispatched directly at your home, or to your housekeeper.
• France Colissimo : for every kind of package. This method offers a tracking number, but no insurance if the package is lost. You can pay extra fees to obtain insurances R1, R2 or R3. Delivery schedules are quite fast but remain flexible. The package is usually delivered within 48h.
• International Letter (worldwide) : for packages smaller than 3cm thickness and with lighter than 3kg, this method offers a tracking number, but no insurance if the package is lost. Delivery schedules usually vary from 2 to 8 days. Packages are dispatched directly at your home, or to your housekeeper.
• International Colissimo (worldwide) : for every kind of package. This method offers a tracking number, but no insurance if the package is lost. You can pay extra fees to obtain insurances R1, R2 or R3. Delivery schedules are quite fast but remain flexible. The package is usually delivered within 3-4 days (could take more, depending on the country).
• Chronopost, Mondial Relay, Fedex or any other, only on request.

It is also possible to withdarw your order directly at our local store in Paris, so there is not any shipping charges. In this case, we will store your products until you come and get them, for a limited period. 

Our store is located at this address:

4 boulevard Voltaire, 75011 Paris Métro République

From Monday to Saturday, 10h a.m- 7h30 p.m

Please take an I.D with you to withdraw your order, we will not hand your products over to anyone else.

For dematerialized products, it is possible under certain conditions to send you codes by email ou phone. There is no shipping costs.

Returns and warranty

Each and every one of our consoles and accessories are tested when they are bought back. Tradergames.fr guarantees that they are functional and authentic.

Consoles are guaranteed for one month, from the day they are sold.

In any case of dysfunctionment, for a game or an accessory, please contact us without further delays. Be careful that if you are late doing so, the warranty will be over.

Warranty entitles you to exchange a faulty product, or to get an equivalent voucher that you can use on our website.

Warranty is only relevant when the game or the console have been used properly.