Orders are usually dispatched within 12 to 24 hours after receiving your payment (week-end excepted). They are shipped by postal services with a tracking number. The packages can be dispatched by Chronopost express(inside France only). Whatever the shipping method may be, we will send you a link to follow your package online.
Shipping costs include packaging charges, as well as shipping charges. Packaging costs are fixed, but the shipping costs may vary depending on the package weight. We would advise you to gather all your orders into one. We will be careful that the package is secured, with protective material, so that your order is protected until it arrives.
It is also possible to withdraw your order directly at our local store in Paris, so there is not any shipping charges. In this case, we will store your products until you come and get them, for a limited period.
Our store is located at this address:
4 boulevard Voltaire, 75011 Paris Métro République
From Monday to Saturday, 10h a.m- 7h30 p.m
Please take an I.D with you to withdraw your order, we will not hand your products over to anyone else.
For dematerialized products, it is possible under certain conditions to send you codes by email ou phone. There is no shipping costs.
Each and every one of our consoles and accessories are tested when they are bought back. Tradergames.fr guarantees that they are functional and authentic.
Consoles are guaranteed for one month, from the day they are sold.
In any case of dysfunctionment, for a game or an accessory, please contact us without further delays. Be careful that if you are late doing so, the warranty will be over.
Warranty entitles you to exchange a faulty product, or to get an equivalent voucher that you can use on our website.
Warranty is only relevant when the game or the console have been used properly.