I have changed my mind about my order, what should I do ?
If you have changed your mind about your order, but the order has already been shipped, you can return it according to our returns policy. Here are the steps to follow:
- Contact Customer Service: Before returning a product, please contact our customer service to obtain a return authorization. You can contact them by e-mail: boutique@tradergames.fr
- Return Conditions: Products must be returned in their original packaging, undamaged and unused.
- Return costs: Return costs are the responsibility of the buyer. We recommend using a tracked delivery service to ensure the product reaches us safely.
- Return Processing: Once we have received and inspected the returned product, we will process your refund. It may take up to 5-7 business days.
If you have additional questions or need assistance with the returns process, please do not hesitate to contact our customer service. We are here to help you !
