SAV & Produit défectueux
If you have changed your mind about your order, but the order has already been shipped, you can return it according to our returns policy. Here are the steps to follow:
- Contact Customer Service: Before returning a product, please contact our customer service to obtain a return authorization. You can contact them by e-mail: boutique@tradergames.fr
- Return Conditions: Products must be returned in their original packaging, undamaged and unused.
- Return costs: Return costs are the responsibility of the buyer. We recommend using a tracked delivery service to ensure the product reaches us safely.
- Return Processing: Once we have received and inspected the returned product, we will process your refund. It may take up to 5-7 business days.
If you have additional questions or need assistance with the returns process, please do not hesitate to contact our customer service. We are here to help you !
If your order hasn't arrived within the expected timeframe or lost please follow these steps:
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Check your order tracking:
- Log in to your account and go to the "My Orders" section.
- Review the tracking information to see the current status of your delivery.
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Contact the carrier:
- If the tracking information shows that the package has been shipped but not delivered, contact the carrier using the tracking number provided. They can give you more detailed information on the status of your delivery.
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Verify your delivery address:
- Ensure that the delivery address you provided when placing the order is correct and complete. An incorrect address can cause delivery delays.
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Contact our customer service:
- If you are unable to locate your order using the steps above, please contact our customer service for assistance. Provide them with your order number and any relevant information.
- You can reach us via email : boutique@tradergames.fr
We are committed to helping you locate your order and resolving any delivery issues as quickly as possible if we are able to do so.
